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Help

If you need help when using these pages we are available on Mon – Sat from 09:00 to 21:00 and on Sundays and holidays from 10:00 to 21:00 at the telephone number 01-96096.

At this number you can also order your tickets telephonically.
You can also address queries by e-mail to order@oeticket.com.


TICKETSHOP HELP

When you have decided to order click at the event of you choice on „Tickets“ we will then accompany you through the necessary steps of your order. Don’t worry – your order will only be processed when at the end of the ordering process you hit the „Buy tickets now“ button. The total amount is only charged by us when we have sent you the tickets.

STEP 1 – CHOOSE EVENT AND PERFROMANCE
Click on „Tickets“ next to the event of your choice. You can now choose the date and/or time of the performance. Click on „Ticket“ again at the appropriate date and /or time.


STEP 2 – GET INFORMATION – REGISTER – SELECT
In this step the different price categories including the description of the type of ticket/ standing room, seats etc. are shown. You will now be asked to register. There is of course no obligation to register and is only for your and our safety – Afterwards you can then choose from the best seats at the event.
Attention: the tickets chosen will be reserved for you for 15 minutes in the shopping cart after which the reservation is expired. You can only choose a maximum of 8 tickets per category, if you wish to order more then click on „Choose further tickets for this event“ above the contents of the shopping cart.

Shopping Cart
Like in a real supermarket you can collect different articles in your shopping cart before you go to the cash desk to pay for them all. Individual items can be removed from the shopping cart at any time. You can directly access the shopping cart from anywhere by clicking the shopping cart icon at the top of a page. In the status bar the number of tickets already reserved and the actual total amount are shown.

Best seat guarantee
During an order the best seats ( next to each other ) are automatically booked for the category chosen. As an alternative, for some events, a seating plan booking is offered where you as customer can choose your seats with the interactive seating plan like at the cinema. ( see step 2a – Seating plan booking ).

STEP 2a – SEATING PLAN BOOKING
For some events you can choose your seats directly in the interactive seating plan. Click on the symbol to start the seating plan booking. ( Attention: If you use a pop-up blocker it must be deactivated. To be able to use the seating plan booking Java must be installed on your computer. You can download Java for free here: java.com )

In the pop-up that opens you can see a seating plan. When you click on to the area of your choice you will be zoomed in. In the navigation window you can enlarge or reduce the scale and scroll the area chosen. By clicking the upper navigation field you will be returned to the main window. Now choose your seats by clicking on a coloured marked seat ( the price category is then explained in the caption to the right ). Here you can choose, if applicable, a discount ( attention: this is checked during admission ). Please note that when discounts are to be chosen only one type of discount can be chosen at one time. Choose for example seat Nr.2 at the normal price and afterwards seat Nr. 3 at the children’s price. Seats or discounts which were incorrectly chosen can be deleted immediately in the select window. To confirm your order click on the shopping cart symbol

STEP 3 – DELIVERY ADDRESS
Please enter here your personal data by clicking „process“. If the delivery address is different to the billing address ( present/ delivery to second address/office ) then choose „No“ at „Tickets to be delivered to billing address“. The standard delivery address for your profile automatically appears. If you wish to change the delivery address click on „process“. You now have the possibility to enter up to 5 delivery addresses or to choose another address as standard delivery address. With the link „back to the shopping process“ you come back to the last step of your order. Confirmation of your entries is made by clicking „continue“.

STEP 4 – PAYMENT AND DELIVERY
Please choose the method of payment ( automatic account debit, credit card, ÖT-Card, payment in advance etc. ) and enter your data e.g. credit card number. Now again confirm by hitting „continue“ which takes you to the next Step. The possible methods of delivery for the payment method then automatically appear. Please choose one and then click on „continue“.

STEP 5 – SUMMARY OF ORDER - CONFIRMATION
Here appears again a summary of your complete order including delivery fees, your personal data and delivery address, method of delivery and method of payment. Please check these carefully. To now complete the order click on „Buy tickets now“. With this step your order is binding and the amount will be booked from e.g. your credit card.“

STEP 6 - PURCHASE
You now receive a message that your order was successfully completed. Within the next few minutes you will receive an e-mail a confirmation of your order with an order number. But you can print this immediately by clicking the printer symbol.

For all other questions about your order please take a look at our FAQs or contact order@oeticket.com.

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This webshop is part of the eventim-network.